GORUCK Scars Lifetime Guarantee

GORUCK gear gets better with time and use, and is not meant to be replaced. We will happily repair, free of charge, Scars earned under our standards of abuse, which are excessive. In addition to adventure, we also love fire, bullets, knives, and chainsaws, but they do not play well with others and will leave Scars beyond the realm of normal repair. We're happy to stitch up any GORUCK gear that's been burned, shot, slashed or sawed for a reasonable repair charge. Please identify on your Scars repair form if your request is beyond the normal realm of repair.

Note: If you are a deployed member of the Armed Forces and your GORUCK rucksack helped you survive a firefight but needs a repair stitch or two, we will repair it free of charge and send you a Green Beret Foundation GR TAC if you tell us the tale.

Scars Repair Form

Purchase Date (approximate): *

 

Please describe below what needs to be repaired on your gear: *

We love fire, bullets, knives, and chainsaws, but we can promise that they'll leave scars beyond the realm of normal repair. We're happy to stitch up any GORUCK gear that's been burned, shot, slashed or sawed for a reasonable repair charge.

Is the damage to your gear beyond the realm of normal repair?

Yes No

GORUCK uses YKK zippers, which are the best in the world. Over time, excessive abrasion will render even these zippers less than fully functional. To do a full zipper replacement takes approximately three hours at our factory in Bozeman, Montana.

    I understand that if my rucksack requires a full zipper replacement, there is a fixed fee of $75 to replace the zipper.

    I understand that GORUCK cannot work on dirty gear and that if my gear arrives at GORUCK's factory dirty, I will be contacted about a $25 cleaning fee.

    I understand that if GORUCK determines that damage to my gear goes beyond the normal realm of repair that I will be contacted regarding a repair charge.