SHIPPING DEADLINES & POLICIES

Monster wants you to get your gifts on time so be sure to place your orders by the following dates to ensure they arrive by December 24, 2016.

Deadlines

FREE USA SHIPPING OVER $150

For all orders ABOVE $150 we will ship your package FREE via Economy Ground or UPS Ground Shipping.You will have the option to upgrade your shipping service and carrier at the time of your checkout.

ECONOMY GROUND SHIPPING

Our fulfillment partner, Newgistics, transports your order to the United States Postal Service, who makes final delivery of your order. Most orders exit our distro center the same business day and arrive to you within 7 business days, but we’re talking about USPS involvement with this option, so we cannot guarantee transit time.

This is our most economical option. If you prefer real time tracking of your package and faster deliveries, we recommend you upgrade to UPS.

UPS GROUND

UPS Ground orders placed before 3:00 PM ET Monday-Friday will ship same day and arrive to you in 1-5 days. Orders placed after this time will ship on the following business day. UPS picks your package up directly from our distribution center and provides first class tracking services of your package until you receive it. UPS cannot deliver to PO boxes or APOs - ensure that you provide a commercial or residential address to avoid delays.

UPS 2nd DAY AIR

UPS 2nd Day Air orders placed before 3:00 PM ET Monday-Friday will ship same day and arrive to you in two days. Orders placed after this time will ship on the following business day. UPS picks your package up directly from our distribution center and provides first class tracking services of your package until you receive it. UPS cannot deliver to PO boxes or APOs - ensure that you provide a commercial or residential address to avoid delays.

UPS NEXT DAY AIR

UPS Next Day Air Saver orders placed before 3:00 PM ET Monday-Friday will ship same day. Orders placed after this time will ship on the following business day. UPS picks your package up directly from our distribution center and guarantees next business day delivery (excluding weekends and holidays). UPS cannot deliver to PO boxes or APOs - ensure that you provide a commercial or residential address to avoid delays.

RUCK PLATE SHIPPING

Ruck Plates have an associated handling fee per Ruck Plate (or per bundle) which will be added to your total. You will be able to review it before you confirm payment. We ship Ruck Plates from Minnesota, where we build them, using flat rate shipping from USPS or FedEx (we pick). Most ship out same day, and we promise to ship out Ruck Plate orders within 3 business days. Express and international shipping are not available on Ruck Plates. If you order additional gear with your Ruck Plates, your gear order will ship separately using our Economy Ground shipping method. If you want to upgrade your gear order to an express shipping method for an additional cost, please order your Ruck Plates separately from the other gear.

INTERNATIONAL SHIPPING

For all orders ABOVE $500 we will ship your package FREE via Economy Ground Shipping. We ship all International Orders using Economy Ground Shipping. Ensure that you provide your address in English to avoid processing delays. A phone number is required in case the carrier needs to arrange final delivery. Express shipping is not available for international orders at this time.

Find out more about the countries we cannot ship to.

FREE & EASY RETURNS

All gear comes with a pre-paid return shipping label on the packing slip so all you have to do is send it back. We've also extended the return window for the holidays through January 31st.

CUSTOMER SERVICE

GORUCK is an old fashioned company where the customer is always right and we stand by our mission statement to Challenge Excellence and Do Right By People.

Have a question? Check out our searchable FAQ or send us a message at info@goruck.com and we'll get back to you ASAP.