Quality is and has always been life and death to us and we stand by our statement that American manufacturing is the best in the world. Our GORUCK SCARS warranty proudly guarantees the quality and performance of our GORUCK-made products.
How do I submit a GORUCK SCARS repair?
Just fill out the form here and one of our SCARS techs will be in touch with you within 1-2 business days.
What is covered and what is not covered under my GORUCK SCARS warranty?
Since we don't make our gear out of steel, here are a few examples we have seen come in over the years that would not be covered: burns, gunshot holes, knife slashes, dog attacks, damage from using a washer or dryer to clean the gear, zipper issues from excessive abuse. Common sense is not so common but if you take a chainsaw to our ruck then the chainsaw will always win. GORUCK SCARS covers products sewn by GORUCK. If you are having an issue with a 3rd party manufactured item or a smaller item not covered by SCARS, please contact us here.
What about GORUCK Built Apparel?
Up to 6 months: We’ll replace your GORUCK Built in the USA apparel for free. No matter how many Challenges you do, no matter how much you abuse them. We stand behind what we build.
After 6 months: Defects in materials or workmanship will continue to be replaced; however, excessive abuse will be replaced at our discretion. We define excessive by saying it can’t survive a Kill Bill Hattori Hanzo sword or bullets or probably some of the other things we haven’t heard of yet that you’ll subject it to.
The bottom line: We’ve spent years testing GORUCK apparel at our Challenges and it holds up. You can pay less for cheaper stuff that will fail – brand whatever pants and the seams will bust and then you’ll buy another cheap pair that maybe even costs a lot of money. And the cycle continues. We believe in building the best and the best things in life get better with time.
What do repairs cost?
Repairs covered under the terms and conditions of our warranty policy are performed at GORUCK's expense. Costs for non-warranty repairs will vary depending upon the situation and we will be sure to reach out to you to discuss cost before going forward with the repair. We will provide you with as many options as possible based upon the amount of work and materials required and the expected end result as we know you love your gear as much as we love making it.
Who is responsible for shipping costs?
You are responsible for the cost of shipping your GORUCK gear back to us. However, at GORUCK we will always return the favor and ship the bag back to you free of charge.